1. DATA COLLECTION
We collect information to provide, improve, and secure our services. The type of data collected depends on how you interact with our platform.
1.1 Personal Information
This includes information voluntarily provided to us such as: name, email, phone number, profile preferences, account details, or any information submitted during a booking, form fill, or sign-up process.
1.2 Non-Personal / Analytics Data
We automatically collect device, browser, usage, and interaction data for analytics, performance monitoring, personalization, and security. This includes IP addresses, device type, session duration, referral pages, scroll and click activity, and error logs.
2. USE OF INFORMATION
Your information is used to operate and optimize the platform, personalize content, communicate updates, and improve overall user experience. We may use anonymized data for research, performance tracking, service improvement, and marketing insights.
3. COOKIES & TRACKING
We use cookies, local storage, and similar tracking technologies to authenticate sessions, save preferences, analyze behavior, and serve personalized content. You may disable cookies from your browser settings, but some features may no longer function correctly.
4. THIRD-PARTY DISCLOSURE
We may share information with trusted service providers such as hosting platforms, analytics tools, communication services, or payment processors — strictly for operational purposes. We do not sell or trade personal data.
5. USER DATA RIGHTS
You may request access, update, correction, portability, restriction, or deletion of your data. You may also withdraw consent for marketing communication at any time.
6. DATA STORAGE & SECURITY
We implement administrative, technical, and encrypted safeguards to protect data against unauthorized access, loss, misuse, alteration, or destruction.
7. DATA RETENTION
We retain data only as long as necessary to fulfill operational, legal, or security requirements. Upon account deletion or expiration, data may be anonymized for statistical purposes.
8. CONTACT INFORMATION
If you have questions about this policy or wish to exercise rights, please contact our support team or designated data protection officer.